Shipping rates

We offer an Express Delivery, operated by UPS or GLS, towards EU and CH.
Rates starting from 6.90 Euro!

All the shipping are operated from the Vienna or Frankfurt Airports. We stock almost all the pumps (90-95%) and a same day shipping is often a standard for us.

– The purchases made from private citizens of EU are already billed inclusive of the VAT.
– The purchases made from Companies of the EU with a valid VAT Number are billed FREE of VAT (except Germany)
– The purchases made from CH, NO and outside Europe are billed FREE of Taxes.

Customs fees can be locally charged, depending from the rules of the destination Country.
Below some specifications about the rules in the most important Countries where we deliver to:

United States —————————————————————- The delivery is operated through the partner UPS. You are able to follow the shipment during its whole travel. —————————————————————- Shipment with worth of $800.00 or less are imported free of duties and taxes. More info here Shipment with worth over $800.00 (our pumps with customs tariff 84136000) are as well imported with 0% customs fees. More info here(this info was updated on September 1st, 2019. In case of doubt, check for updates by your local Authorities) The average transit time is 2-4 working days. Sometimes our clients experienced small delays for overloaded customs.

 Canada
The delivery is operated through the partner UPS
You are able to follow the shipment during its whole travel.
Shipment with worth over only $20.00 are charged of local taxes. More info here
(this info was updated on September 1st, 2019. In case of doubt, check for updates by your local Authorities)
The average transit time is 2-4 working days.

 Australia
The delivery is operated through the partner UPS.
You are able to follow the shipment during its whole travel.
Shipment with worth of A$1,000 or less are imported free of duties and taxes. More info here
(this info was updated on September 1st, 2019. In case of doubt, check for updates by your local Authorities)
The average transit time is 4-6 working days.

 New Zealand
The delivery is operated through the partner UPS.
You are able to follow the shipment during its whole travel.
Shipment with worth of NZ$ 400 or less are imported free of duties and taxes. More info here
(this info was updated on September 1st, 2019. In case of doubt, check for updates by your local Authorities)
The average transit time is 4-6 working days.

Returns

Once an item of merchandise is delivered to you, you can return that item within 14 days from the date of the delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
Before you initiate a return, please send us an image of the conditions of the goods you wish to ship back, so we can verify if they seem eligible for the return.

Shipping

To initiate a return, please simply email us or message our WhatsApp!
All returned merchandise should be sent to us at Nienborger Str. 4, D-48599 Gronau, Germany.

You are responsible for paying for all the shipping costs related to your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. You should consider using a traceable shipping service or purchasing shipping insurance for items of value.

The clients returning goods have to take care to correctly fill the AWB and customs declaration at the origin Post Office, because we cannot receive goods charged from Taxes or every kind of customs fees. In such a case the shipping can be refused or the extra charges deducted from the refund to the client. We are not responsible for any extra charges to the client for receiving the goods back.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide one of the following within 5 working days: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item.

Die Zwei Kapitäne GmbH
Director: Natascha Sanders

Nienborger Str. 4
48599 Gronau
Germany
Phone: 02565-9689488
Fax: 02565-9689484

Email: sales@marco-pumps.shop

HRB: 16575 (Handelsregister des Amtsgerichtes Coesfeld)
EU VAT Number: DE815665356

Phone
Mo. to Fr. 08.30-18.00 Uhr
02565-9689488

Trademark Competition and Copyright Contact:
If you believe that we are infringing on trademark rights or competition law, or if content on our website infringes copyrights or other ancillary copyright, or if you have a legal question about our company and / or website, please use our correspondence address:

sales@marco-pumps.shop
Die Zwei Kapitäne GmbH
Nienborger Str. 4
48599 Gronau
Germany

Liability notice
The information that can be accessed on these pages does not claim to be correct or complete. Use at your own risk.
We expressly point out that we are not responsible for the offers of third parties in the World Wide Web (so-called “deep links”). Insofar as links refer to the offers of third parties, these contain, to the best of our knowledge, no punishable or otherwise prohibited content. No liability is assumed for this content.

Copyright notice
Content and structure of the internet pages of misterspex.de are protected by copyright. Any duplication of information or data, in particular the use of texts, text parts, images or other content requires the prior consent of the provider or rights holder.

No warning without previous contact!
Should the content or the presentation of our website / websites violate the rights of third parties or even statutory provisions, we ask for a corresponding message without cost note. We guarantee to check everything carefully and, if necessary, to immediately remove the passages that have been objected to without you having to call in a lawyer. Should any costs incurred without prior contact arise, we will reject them in their entirety and reserve the right to file counterclaims for violation of the aforementioned provision.

—————————

Official Languages:

This webshop is intended for an international use. The official language for the communications is English.
The following languages are currently understood and written by our staff: English, German, Dutch, Russian, French, Italian.

OVERVIEW

This website is operated by Die Zwei Kapitäne GmbH. Throughout the site, the terms “we”, “us” and “our” refer to Die Zwei Kapitäne GmbH. Die Zwei Kapitäne GmbH offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Die Zwei Kapitäne GmbH, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Die Zwei Kapitäne GmbH and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Germany.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at office[at]zweikapitaene.de

DATA PROTECTION

Your data is protected in accordance with legal regulations. We protect your data through technical and organizational measures against unauthorized access, loss and destruction. Our security measures are continuously improved in line with technological developments.

WHAT DATA WE CAPTURE AND HOW ?:
Surfing our website there are 2 situations:

Pure surfing:
Our system sees the following data as far as they are transmitted based on your browser settings:
– The last website from which your system will come to our website
– Name of your Internet service provider
– Your operating system user
– the language of her system
– Your age (if stored in the browser)
– your IP address
– Your location
– your browser type / version,
– the websites you visit here
– the date, time and duration of your visit
This information is evaluated for statistical purposes and then deleted. They remain anonymous as individual users. If you do not want this data to be used, please change the settings of your browser. Please also see the explanations under “Consent to Cookies”

Surfing with order:
When placing an order, personal data will be collected from you, which you will manually enter during the order:
– Name first Name
– Address
– Mail address
– Telephone number / fax number
In addition, we automatically record the IP address from where the order takes place.

Payments are always made outside our website. NO personal information is stored on our website for the payments. These take place via Paypal us stripe (credit card payment). For the privacy policy, please look at these companies.
https://stripe.com/de/privacy
https://www.paypal.com/de/webapps/mpp/ua/privacy-full

USE AND DISTRIBUTION OF PERSONAL DATA AND PURPOSES
Insofar as you have provided us with personal data, we use these exclusively for the purpose of providing our contractual services and for customer service as well as for answering your inquiries. The data necessary for the transaction are stored. We give your data to our shipping partners. If a shipment with forwarding takes place, we pass on their telephone number to the forwarding company.
We do not give any data to third parties for advertising purposes. We do not sell data to third parties. As part of the accounting obligation, their data is stored. Use for the bookkeeping like Lexoffice. Data which are necessary for our sales are saved there safely.https: //www.lexoffice.de/vorteile/datensicherheit/

CONSENT TO COOKIES
By using our website you agree that we use cookies. You can revoke this consent at any time with effect for the future.
Why cookies?
To optimize the ordering process. Cookies are text files that are stored in the Internet browser or on the Internet browser on your computer system. When you call up a website, a cookie can be stored on your operating system. This cookie contains a characteristic string that allows you to uniquely identify your browser when you visit the site again. With the help of such cookies, for example, your shopping cart is saved to make your next order easier. After completing the order and when you visit our website again, you will be recognized as a customer with the help of a corresponding cookie and this will facilitate a new order process.
Google Analytics
We use the services of Google Analytics. Hereby, interactions of you with our website are recorded primarily through the use of cookies. The information generated by this text file about the use of our website is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of our website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. If this is required by law or if third parties process this data on behalf of Google, Google will also pass on this information to these third parties. This usage is anonym or pseudomized. For more information about Google’s use of such cookies, please see the frequently asked questions about the Google Privacy Policy. In the settings for advertising you can change the cookie settings or deactivate these functions. In your browser settings, you can at any time restrict the acceptance of cookies or completely refuse them. You can also delete the cookies you have accepted after you have visited our website. You can find out how this works on the help pages of the browser manufacturers. Without cookies, you can use certain features of the website, such as: B. in the online shop does not use.

CONTACT FORM

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.

NEWSLETTER DATA

If you would like to receive the newsletter offered on the website, we need an e-mail address from you, as well as information that allows us to verify that you are the owner of the specified e-mail address and that you agree to receive the newsletter , Further data is not collected. We use this data exclusively for the delivery of the requested information and do not pass it on to third parties. The granted consent to the storage of the data, the e-mail address and their use for sending the newsletter can be revoked at any time, for example via the “unsubscribe” link in the newsletter.

RESPONSIBLE AND YOUR CONTACT:
Managing Director Natascha Sanders
Telephone: 02565-9689488
Email: office@zweikapitaene.de

RIGHT TO INFORMATION
Upon request, we will inform you in accordance with the applicable law whether and which personal data about you are stored with us.

DURATION OF STORAGE / RIGHT TO DELETE
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. You have a right to delete your data. Please contact us.